Policy
Privacy
Lunar Veil collects only the information needed to answer messages, process orders, prepare shipments, and support customers.
Information we receive
Customers may provide their name, email address, message details, selected package, shipping information, and order information during checkout or support contact.
How it is used
Information is used to respond to support requests, prepare mystery packages, complete orders, provide shipping updates, prevent misuse, and keep basic order records.
Payment data
Payments are completed through a secure third-party checkout provider. Lunar Veil does not ask customers to send card numbers through the contact form or support email.
Sharing
Order information may be shared with service providers that help operate the store, such as checkout, email, form submission, and shipping services. Information is not sold as a customer list.
Retention
Order and support records may be kept as needed for customer service, accounting, fraud prevention, and legal compliance, then deleted or archived when no longer needed.
Contact
Privacy questions can be sent to UndergroundshippingLLC@gmail.com.